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| 2000 Subaru Outback Review, Dawn
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Subaru Outback
| | Model of the car: | Subaru Outback | | | General comments: | Bought this vehicle used (1 year old, with 23,000) at a Subaru dealer. Felt confident in purchasing the vehicle used, because we were buying it from a Subaru dealer....boy, were we wrong!!
Within a month of owning this car, we began to have problems: excessive wind noise in both the driver's and passenger's windows, alignment problems (pulls to the right). These were the main issues.
In addition, they also replaced the radiator as the coolant was leaking , the timing belt sensor and rack & pinon steering, right front strut and left front strut.
To date, we have had this car back to Red Mountain over 15 times (and, each time, we had to defend ouselves that there really was a problem), and because of all the problems we were having, we thought going to Corporate Subaru would help. WRONG AGAIN!
While Subaru of America SEEMED interested in helping us, I think that their main objective is to tell you that there isn't a problem, and hope that you will go away. (A Subaru field rep was brought out to drive the car, and he insisted there was no problem with the alignment...even though we brought the vehicle to an independant alignment shop which showed that no matter how many alignments are done on the car, the alignment would never be correct, there is some part broken causing the mis-alignment...)
Also, we found out through Corporate that the dealership where we purchased the car would no longer service it! You would think that Corporate would do something about that, but their response is that they cannot mandate the dealerships to service cars if they choose not to.
In fact, the car was still pulling to the right after numerous alignments, and because Red Mountain would not work on the car anymore, we had to drive to the next closest Subaru dealership, which was over an hour away! (By the way, they found a bent rod on the front right side which they believe was causing the car to pull to the right....why couldn't the other dealership find this!!)
And, to add insult to injury, because our original warranty has expired, even though all of the problems began during the covered period, Subaru of America continues to call any repairs that they will do "good faith"....even though I explained that it has nothing to do with good faith, it has to do with fixing problem that begain occuring over 2 years ago!!
Because of the car pulling to the right, we have worn through a set of tires sooner than expected, you would think they could kick in for 4 new tires....AGAIN, WRONG!
After this last repair, they agreed to buy 2 tires, and they want us to sign a waiver that will absolve them from any future responsibilities from this vehicle and any future problems we have with it!!
My husband has handled most of this, as he has the mechnical knowledge, but I got so fed up that I tried calling Subaru of America (we have dealt with both the NJ and the Denver offices). I was told that cars are mechanical devices, and that they won't run forever...yes, I understand that, but we are not talking about spending $2000 for a beater car!!
And, because we did not buy this car new, the Lemon Law does not apply, however, we are consulting an attorney and hoping to get some type of compensation out of this and be rid of this car!!
If anyone has had a similar experience with a car and decided to seek legal help, I would appreciate any advice you could give.
What I would really love is a big apology from the dealership that sold us this car and have them replace it...but, we know that won't happen.
You would think Subaru of America would stand behind their products and the dealerships that carry their name...that's what really burns me, that they are allowing this dealership to treat people this way....we were given no reason why they won't service the car, just that they won't anymore (Subaru of America's suggestion was that maybe after some time had passed thay may change their minds....why should I have to beg the dealership who sold me this obvious lemon to make good on fixing the problems??
Disgust is the word that comes to mind whenever I drive by that dealership or see the Subaru commercials...once you've signed on the dotted line, forget it, it's yours! | | | What things have gone wrong with the car: | See above | | | Previous car: | 1992 Subaru Legacy Wagon, also bought used, have not have any problems with...which is why we considered a 2nd Subaru |
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